Friday, January 17, 2014

Meet RIA, the Roving Information Assistant

Roving reference (aka Roving Information Assistant (RIA)), a new service of the DLSU Libraries was launched on 25 November 2013 to allow library staff engage further with patrons, expand information assistance and create a higher level of customer service in reference transactions. This service gives the librarians a more visible presence in the library as RIA roams throughout the 6/F through 10/F of the Learning Commons during the busiest months of each term to offer assistance to library patrons who may be reluctant to ask for help at the Information Desk or Information-Reference counter.

Similar with the concept of book-a-librarian, Face-to-Face with RIA is also available for consultation or one-on-one help with any of the services or resources available in the Libraries from Monday to Saturday, 9:00AM to 6:00PM. Library patrons may book a session (which lasts for about 30 to 60 minutes) following these three simple steps:
  1. Go to and click on “Schedule an Appointment with RIA”
  2. Make an appointment by clicking on the slot corresponding to the desired date and time of consultation
  3. Fill out the form and click on “Schedule Appt.” to send request. The notice of approval will be sent to the patron’s MLS email account after a short while.
Roving reference service is limited to helping patrons find answers to research questions, bibliographic and technology instruction, and reader’s advisory. As such, RIA will not accommodate requests on the following: (a) computer configuration, maintenance, and troubleshooting; (b) provision of investment, legal, or medical advice; (c) tutoring or homework help; and, (d) job interview preparation.


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